A Knowledge base for the e-commerce site, the QuoteAutomation application, and other related issues is at BuyAutomation | Help | Knowledge Base. Users can download new releases, documentation, product enhancements, and bug fixes from the Knowledge Base.
č To access the Knowledge Base:
Selectt Help | Knowledge Base from the Top Bar Menu
č To search the Knowledge base:
1 (Optional) Select a Knowledge Base from the pull-down.
2 Enter text in the "search" box.
3 Select "and" or "or", depending on how you want the lookup function to use the words in the "search" box.
4 Click Search. A list of related articles display.
5 Click a title to open the article text and the links to its related files.
č To download a file from the Knowledge Base
The following instructions refer to a generic KBfile.exe file.
Most files in the Knowledge Base are self-extracting zipped files (type exe). A few smaller files are not zipped and the procedure below can be stopped at step 4.
1 Click on the file KBfile.exe to download the file. The File Download dialog displays.
2 Select the option "Save this Program to disk". You may chose to "run" the file
3 Click OK.
4 Select a destination folder for the file.
5 Open Windows Explorer.
(Select Start | Programs | Windows Explorer.)
6 Find the file KBfile.exe in the specified folder
7 Double click the file KBfile.exe. This is a self-extracting file. The Winzip Self-Extractor dialog box displays to enter a destination for the files that will be extracted.
8 Click Unzip.
9 Click Close on the Winzip Self-Extractor dialog box.
10 Find the Folder specified in step 7 to access the file(s).